Saturday, October 17, 2009

sha: my name is laddu

Originally uploaded by alagesont
India is famous for lots of reasons and one of it is its call centre. In Transfromers, there was a scene where the army called the bank and the call was answered by a call centre agent in India. Most laughed at the scene (including me) but there was a small tiny room in my heart which said, "Don't."

Being a call centre agent or customer service representative was not easy. I climbed my career ladder from this line and I could understand people's frustration. -either from customer's side or from the CSR's side. Please share with me one of the experiences I had with an Indian call centre:

One night, I received a phone call from an Indian agent who wanted to discuss with me regarding the customer's situation. We have our own Standard Operating Procedure:

Me: This is Shasha, how may I help?
Laddu: From ***? (he asked my department)
Me: That's right.
Laddu: Hi Asha. This is Laddu from Bangalore.
Me: I beg your pardon, Laddu?
Laddu: Noooo...noooo...my name is Gladwyn!
Me: I'm sorry...you mentioned Laddu just now?
Laddu: Nooooooooooo...Ashaaa...Listen to me! It's Gladwyn!
Me: Alright then, I'm sorry. How may I address you. Do you mind to spell it for me?
Laddu: It's G.L.A.D.W.Y.N
Me: Ooooo...I'm sorry, Gladwyn. How can we help the customer?
Laddu: Seee...Asshhaa...This customer has no money. Little-little he will pay the money into the account.
Me: Little-little?
Laddu: Yes...today 10 pound, tomorrow 20 pound. You think we can do that?
Me: We'll see. I'm sorry for calling you Laddu just now.
Laddu: It's okay, Asha. Laddu is a food!
Me: Errr..my name is not Asha.
Laddu: But you're Indian. How can it be not Asha?
Me: I'm not an Indian. I'm a Malay.
Laddu: Malaysians are Indians too.
Me: Not necessarily, Gladwyn.

What made me wanted to laugh about this Gladwyn was his effort to ensure that he would be accepted. I knew things were not easy, considering that he had to take care of his accent which eventually caused me to call him Laddu. I was also influenced by Kabhi Kushi Kabhie Gham, I guess:) I can assure you that it was very hard to understand his accent because our Indians here in Malaysia sounds Malaysian:)

Since our customers were westerners, it was not easy to pronounce our names as well. Why Shasha instead of Sha? Because those westerners thought Sha/Shah meant to be for men only. Since Shasha was also my name, I used that instead of Sha. So, it was not so surprising when my friends were using all sorts of names - Anne, Allan, Jimmy...so on!!!

The phone was ringing again...

Man: Sasha...this is Rocky from Hyderabad.

I gasped and controlled myself. Rocky Balboa?!!!! The boxer?

So, to all Rockies, Laddus or Gladwyns out there, HAPPY DEEPAVALI. It's good that Deepavali is on Saturday this year, you're getting your leave:)

If I ask you to choose one western name for yourself, what will it be?

37 comments:

sya said...

hehehe..
dulu, husband suka sangat makan laddu.. sampaikan isteri dia ni pun termakan sama..

tapi, sekarang ni dah tak makan lagi.. jaga badan.. laddu kan manis...

hasni said...

maria
suka popuan nama maria
maria tu kire western name la kan?
hehe

Ayu said...

aloo asha.. itu laddu bangalore mari ka..
hehehhe..

kakpah said...

Letty, haha.. I was called Letty by my penpal when I was in form two.

Ada sekolah kat bangi ni cuti harini dan senin. Enjoy betul diorang...

leadleedeea said...

Lead is a western name rite? haha~! tak pernah makan laddu..sedap ke? huhu~!

ZARA 札拉 said...

Western ya?

Hmm...Zara juga~

hehehe~

ashie023 said...

oh..saya ske makang laddu..siyes nih..dan ske makang tosei..i love tamil movie too..canel ambe selain korea..adalah tamil, 202..siyes nih..hehhee...

my real name..dah ader kat western..so pakai my real name jugaklah kalu western..hehe

sI tEDI said...

sha : aku selalu kena amek masa nak baca entry2 ko ni.. maklumlah aku sekolah arab. BI aku kena bukak kamus.. ekkekekekek..


aku kena baca word by word.. ekekkeke.. jd agak perlahan macam kereta lembu. l
aku lom baca.. ekekeke..

nanti aku kumen2 :P

harap ko paham..
hik hik hik..

sI tEDI said...

laddu tu buka ke yg keras kematu tu.. nak geget pun macam nak terkopak gigi??

cookie devine said...

where are u now sis?

zeqzeq said...

ladu??
ladu manis ..keras??

~Kak AZZ~ said...

kalau tengok dalam kabhi kushi kabhi gham tu, ladu tu mcm bentuk buah melaka je....bulat2 pastu bersalut gula halus.

Akak suka muruku je....hehehe...

Western name akak...?? Tak payah la kot nak guna western name ni sebab kek umah spiking noghori jee....hikhik...

farah said...

err,

laddu?

camner ye rupanya.

salam singgah.

:)

miera a.k.a merr said...

my grandpa is from India..but until now i've never tried to eat laddu... nobody in our big family knows how to make laddu...
..our fevret food is capati...and every Raya my auntie will make capati for all of our family mmbers.. nyum2...

Cik Qemm said...

haha no idea.

name qemmal pun susah nak sebut.the nick name comes from 'akmal'.

so kadang2 lebih senang panggil dengan first name, wan :D

N A N I E said...

Adoi..susahnyer kalau nak entertain Indian caller eiks? :)

My youngest sis now in Bangalore.. dulu masa memula dia kat sana oso face this type of probs hehe..layan je la..

Lan Bingka said...

keje customer service ni mencabar, salah orang lain, kita yang kena sembur dulu..

chekdenoor said...

Salam shasha...... hmmm...asha...pun ok kout.....kui..kui.

Kalau chekdee nak memperkenalkan diri.....

chekde: Nama saya sinaran
A: sinaran pasport kegemilangan ker......????

Waduhhhh..... ni yang leceh tu.... so....chekdee cam nak tukar nama jerlah......

ashley said...

Cheryna,
I was being called Heidi by an American friend...wonder why she couldn't differentiate between the word 'Hida' and 'Heidi'...

tsk tsk tsk...

ONE ZABA said...

hepi depavali..

" தமிழ் மொழியை சுவாசிக்கும் மலேசியப் படைப்பாளர்களே, பன்மொழியும் பல்லின மக்களும் வாழும் மலேசிய நாட்டில், தமிழ் மொழிக்காக தொண்டாற்றிய பேரருளார்களை இளைய தலைமுறையினர் மட்டுமல்லாது உலகமெங்கும் வாழும் தமிழ் மக்கள் அறிந்து கொள்ள இந்த அகப்பக்கம் நீண்ட யாத்திரை மேற்கொண்டுள்ளது."

pecah kaca pecah gelas. lepas baca harap balas...wakakaka!!!

LOVE said...

Hi Sha,...tks for ya wishes dear! hihi, Laddu is my hubby's favourite..Love tak berapa minat! ;)

Precious said...

Blossom - heheee!!

Arjuna Qaseh said...

nama kita maruku!
ahah..
hepi deepavali..

Yunus Badawi said...

Salam Sha.

Awak faham ke apa yg ONE ZABA tulis tu? Saya tulisan bergulung2 ni satu haram tak reti.

Tghari ni nak pergi open house Deepavali dn Raya.

iza~de~bintang said...

hehe..comelnya laddu yg boleh bercakap tu :)
Selamat bercuti Sha..selamat makan maruku
Jom tengok ceta hindustan ahaks.

Just me. said...

ayoo yooo!! "Malaysians are indians too..~!"
apa punya ayat tu ...

Errr, naper pulak org dari bangalore calling you for advise on customer's problem?
apa kerja cik asha??

Adila said...

nak maruku!!!! hehe

it's hard isn't it to talk to other people when they hv their own accent :(

i myself have the typical malay accent when speaking malay haha
when i first came to london, my friends were like... say again? hahaha

they already got used to it by now xD

p/s: i'm still freakin bad with pronunciation until now so i get my friends to pronounce it for me sometimes hahaha

if i were to choose an english name.. it might be.. hrmm.. Dilly! haha

zino said...

meruku tak da ke? hehe

et said...

err..et jugak..
nme et kan gleme..ngeh3~

err..kak cheryna keje ape?
deal internationally je ni..ngn bank ek?

neway, thanx kak cheryna..^^

zaradgreat said...

hohoohoo
happy deepavali back to u~~

=p

blogresipi said...

Macamane Gladwyn buleh jadi Laddu tu Sha? hahaha... bytheway, Ashaa pon sweet too :D

manje said...

i love the name anna,julie and oh not to forget jasmine!
hehehhehe =D

malaysians are indians too ... hehe,1Malaysia?

messyremo said...

kalu western name

aku mau messyremo gak..haha

Kak Long said...

Kabhi Kushi Kabhie Gham...
huh...rasanya tu cerita hindustan paling akhir yg kak long ingat.
Tiba-tiba je rasa macam nak menonton cerita hindustan...
mana tahu boleh nengok pelakonnya makan laddu.

p/s...kalau kena pilih satu western name, pastinya kak long akan memilih nama org putih untuk si mawar!

a kl citizen said...

assalammualaikum

nak nama ...
sweet

t.a.c.a said...

huhuhuhu... western name? i think my name is so much influenced by the western name !!

farah aminuddin said...

hahaha kelakar lah glawdyn tu. hahaha